Deliver instant, intelligent customer resolution
AI-powered ticket routing, automated resolution, and intelligent escalation that transforms your support operation.
Sound familiar?
Ticket routing is slow and inaccurate — customers wait hours for the right agent
Agents spend 40% of time on repetitive L1 queries that could be automated
Escalation paths are unclear — critical issues get lost in the queue
Knowledge base is fragmented — agents search 5+ systems to find answers
Automated workflows
- 1
AI Ticket Classification
Incoming tickets are automatically classified by intent, urgency, product area, and customer tier — routing to the right agent or AI in seconds.
- 2
Automated L1 Resolution
AI agent handles 70% of L1 tickets by searching knowledge bases, taking actions in connected systems, and resolving issues without human intervention.
- 3
Smart Escalation
AI detects sentiment shifts, complex issues, and VIP customers — escalating to the right specialist with full context automatically.
- 4
Continuous Improvement
Resolution analytics identify common issues, knowledge gaps, and training opportunities — feeding back into AI improvement loops.
What our customers achieve
70%
L1 tickets resolved by AI
55%
Lower average handle time
+30
NPS improvement
24/7
Support coverage
Within 90 days of deploying sTechWise, our AI agent was resolving 70% of L1 tickets. Our human agents now focus exclusively on complex, high-value interactions.
Lisa Wang
Director of Customer Success, MedTech Systems